Privacy policy

1. Controller

Only the German version of this privacy policy is legally binding; this English translation is provided for information purposes.

The controller within the meaning of the General Data Protection Regulation (GDPR, German: DSGVO) is:

Real Living d.o.o.
Bjeliši BB
85000 Bar, Montenegro
Email: info@baliv-residence.com
Phone: +382 68 517 873

2. Collection and storage of personal data when visiting the website

When you visit our website, information of a general nature is collected automatically. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and similar data.

This data is processed in particular for the following purposes:

• Ensuring a smooth connection to the website
• Ensuring smooth use of our website
• Evaluating system security and stability

Our website does not use any analytics or tracking tools. Fonts are delivered together with the website; no fonts are loaded from external providers when the pages are accessed.

3. Contact form

If you send us an enquiry via the contact form on this website, the details you provide in the enquiry form, including the contact details you enter there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. Your enquiry is stored in our database and forwarded to us by email; where applicable, you will receive a confirmation and — if requested — the brochure (exposé) by email.

This data is processed on the basis of Art. 6(1)(b) GDPR, insofar as your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR).

The data you enter in the contact form will remain with us until you ask us to delete it, withdraw your consent to its storage, or the purpose for storing the data no longer applies. Mandatory statutory provisions — in particular retention periods — remain unaffected.

4. Disclosure of data and service providers used

To operate this website and process your enquiries, we use service providers who process personal data exclusively on our behalf (processors):

• Vercel Inc. — hosting of the website and storage of uploaded files
• Neon — database in which form enquiries are stored (data centre in Frankfurt am Main)
• Resend — sending of emails following a form enquiry

Beyond this, we only pass on your personal data to third parties if:

• you have given your express consent
• the processing is necessary for the performance of a contract with you
• the processing is necessary to comply with a legal obligation

5. Cookies

The public pages of this website do not set any cookies. Only in the protected editorial area is a technically necessary cookie set after login, which concerns our editors exclusively.

6. WhatsApp contact

By using the WhatsApp button, you make contact via a service provided by Meta Platforms Ireland Ltd. When you click it, you leave our website; WhatsApp's privacy policy applies.

7. Your rights

With regard to your data stored by us, you generally have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right to withdraw consent given, with effect for the future (Art. 7(3) GDPR)

If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you can lodge a complaint with the supervisory authority.

8. Validity and changes to this privacy policy

This privacy policy is currently valid and was last updated in September 2026. As our website evolves, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy.